Hotel Valet Parking Attendant

Madison, WI
Full-time
Salary: $10.00 /hour


Summary:

Valet Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Valet Attendant is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

DUTIES AND RESPONSIBILITIES

• Maintains pleasant, friendly and professional demeanor with all Sovereign Services of Houston client’s guests

• Acknowledges and greets Our client’s guests within five feet with a professional and friendly demeanor

• Uses guest last names during interactions

• Uses salutation of the day and welcomes Our client’s guests to the location

• Practices proper phone etiquette

• Posts up in designated areas when not completing tasks

• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously

• Assists guests with bell services and luggage storage as needed

• Opens all vehicle and hotel doors for guests

• Assists guests with directions and taxi

• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

• Shuttles guests to appropriate places that are approved by the location

• Explains parking rates and retrieval procedures to guests upon arrival

QUALIFICATIONS

Education and Experience

• High school diploma or general education degree (GED) and Customer Service background

• No visible tattoos

• Ability to operate a manual transmission is highly desirable

• Perform parallel parking

• Must have and maintain a valid driver license and clean driving record

• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

• If providing shuttle services, may be subject to additional requirements

Language Skills

• Must be able to communicate standard English language

• Must be able to read and comprehend simple instructions, short correspondence and memos

• Must be able to write simple correspondence

• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

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